Friday, 24 December 2010

Going mobile, one small step at a time

Earlier in the year I wrote a post on Mobile browser trends into 2010, where I looked at how traffic from mobile devices had be steadily rising from around a thousand visits per month in April 2009, to seven thousand visits per month in April 2010.

I hadn't been paying too much attention to these figures lately, but I was quite shocked to see that mobile traffic had rocketed up to twenty thousand visits per month. Perhaps a bigger shock was that this increase had been much less gradual than over the previous year. Growth had remained steady until September this year, but then the start of the new academic year saw a doubling of visits - hello to our new intake of smartphone-carrying students.

Smartphone traffic to york.ac.uk, 24 December 2009 to 24 December 2010. The huge leap is the start of the new academic year
So will 2011 be the year that we start to make some headway into the mobile world? Hopefully we can make some time alongside the other projects that we've committed to for next year.

Making our blog mobile-friendly

How the blog now appears on an iPhone
My actual reason for writing this post, before I got distracted by looking at graphs, was to say that this blog now has a mobile enabled template, so should be much easier to read on a smaller screen.

(Aside - if you're a blogger user, this is really simple to enable for your own blog. See New mobile templates for reading on the go - Blogger in draft.)

While we may not have a mobile version of the university website for the twenty thousand people who look at it each month on their mobile, the small band of followers of this blog can now enjoy a better mobile reading experience.

Merry Christmas everybody!

Wednesday, 22 December 2010

Facebook's community page muddle

Facebook recently changed how user profiles are presented. They now include neat little links, including to the University you work for or study at. This seems like a nice enough feature on the surface, but Facebook have really botched the implementation.



One would reasonably expect that if an official page sharing the name of your employer or university exists that it would be the page Facebook would link to. That's what happened for me, and I thought "Great, lots more traffic to our page and maybe some more 'likes' :)".

But, unfortunately, Facebook doesn't always link to our official page. Indeed, it usually doesn't. Instead, Facebook often creates a link to one of the vast number of 'Community' pages that it has automatically created. There are so many that I gave up counting them. These pages pull in combinations of Wikipedia content about the University, posts from other University pages and even public posts by ordinary Facebook users that mention the University. I'd probably quite like some of that functionality for our official page, but nope, we just get lots and lots of duplicate pages to confuse users - thanks Facebook!

Most of these Community Pages only have a few 'likes', but some are into the low hundreds. These 'like' counts will surely climb as users follow the links from profiles. We can 'claim ownership' of some of the Community Pages, but there are no docs about what happens if we do and Facebook's support forums feature folk nervous about pressing the button in case it impacts a pre-existing official page. Facebook apparently used to provide a 'Suggest the official page' option on Community Pages, but it's no longer there (it was mentioned in a couple of blog posts when community pages launched). So as far as I can tell, there's nothing we can do.

So, if there's nothing we can do, what's the point of this post? I guess I've several vague goals:
  1. To highlight that if you want to 'Like' us on Facebook then be sure to do so on our official University of York page (if your profile has auto-linked to something else, I don't think there's an easy way to fix that unfortunately - the only workaround I've seen is a bit geeky)
  2. To contribute to a groundswell of dissatisfaction being expressed by page owners everywhere. Facebook have done none of us any favours with this and hopefully will soon fix it.
  3. On the offchance that I've missed something and anyone in our small band of readers can help, to say we'd love to hear of a way to fix this ourselves - please get in touch if you've any tips!

Thursday, 9 December 2010

It's that time of year again

The run-up to Christmas can only mean one thing: advent themed blogs about web design and development! Here are some of the ones I'll be following this year:

24 ways 
Christmas wouldn't be the same without "the advent calendar for web geeks", which has been running since 2005.

The 12 Days of JISC Digital Media Christmas 
A set of quick tips that'll help you to up the quality of any video and audio you produce. Looks like it'll come in handy for people like us who are making some tentative steps into the world of video production.

HTML5 Adventure calendar
"24 days of killer demos, tutorials, community buzz, and other stuff that Steve Jobs would love". Lots of flashy demos that showcase some of the amazing things that can be done with HTML5 right now.

25 days of blog posts from Web Services at Edge Hill University
Once again I'm impressed that the folk at Edge Hill can pull off a post a day about what they're working on - more than one a month is impressive for me!

Monday, 6 December 2010

A new look homepage, coming soon

Over the past few months we've been looking at ways of improving the University homepage.

We're finally at the stage where it's ready to be revealed, so without further ado, here's how it's looking (click the image for a full size version):



What's changed?

A better overview of what's going on

One of the key aims of the redesign was to make the homepage a lot more lively and do a better job of representing the diverse range of activity going on throughout the University. Apart from the news items which changed every few days, most of the old homepage was static, staying the same for long periods of time. We wanted that to change, so that repeat visitors to the page (both internal and external) would get to see something different each time, showing them various aspects of university life.

Instead of showing a large random image, there's now a dedicated space for showcasing big research discoveries, high profile speakers coming to campus, achievements, campus expansion news, etc - anything that shows what a great place York is to study or work.

In the old design, we could just about cope with one of these features at a time, but the page became very cluttered when we had several of them:


We're now using a sliding interface to allow us to have multiple features at the same time. This is something that we've been doing on departmental sites for a while (eg see the Computer Science homepage) - but is new to the homepage.

Keeping it up-to-date

Having such a high profile space for featured content means that we'll have to make sure that there's always something new to put up there.

One of the first things that we've done is to set up a homepage editorial group, with representation from the press, publications, events and web teams. The job of this group will be to identify stories that could be featured on the homepage, and to also find / produce content that we can link to from the homepage.

Getting input from people across the whole University is going to be absolutely key to this, so keep an eye out for further messages.

Clearer paths to major areas of the site

The major sections of the site are now all together in a horizontal navigation bar across the top. The 'directory listing' type parts of the site (A-Z, departments, contacts, jobs, etc) are all grouped together, near the search box.

Simplified colour palette

We've moved away from the rainbow of blue, purple, orange and green, and are now using our corporate green. This brings the homepage in line with the other top-level parts of the site which have already moved into the Web CMS, such as About the University, Research and Campus development.

Links to social networks

A lot of online activity these days goes on beyond the limits of our website, particularly in places like Facebook and Twitter. There's now a link from the homepage to a new directory of social media activity, listing our main corporate presences and the ones maintained by individual departments and offices.

A first step, not the end of a process

We know that not everyone who uses the University website sees the homepage - just under half of our visitors never encounter it (usually having arrived at a lower level part of the site via a search engine). We need to continue to make improvements that will improve the experience of all of our visitors, no matter where they begin their journey.

One key piece of work is that we've started working with Student Recruitment and Admissions on making some big changes to our central student recruitment pages.

Launch date

We're planning on launching the new homepage next week, on Monday 13 December 2010.

If you have any questions or comments, please email them to web-office@york.ac.uk, or leave a comment below.